When the loyalty platform enters a degraded state, send automated guidance to all store managers on manual loyalty processing procedures.

When a store status transitions back to healthy, automatically close any open auto-generated tickets associated with that store.

When average card transaction time exceeds 120 seconds, automatically run a remote POS diagnostic and log results to the asset register.

If a critical incident remains open and uninvestigated after 2 hours, automatically escalate to the Managing Director with a full incident summary.

Automatically logs a fault ticket with the primary ISP provider and sends confirmation reference to the operations team when network connectivity is lost at any store.

If a critical CVE is detected on any POS terminal or network device, flag the asset for isolation and alert the IT security team immediately.

Sends a daily 07:00 operational summary email to all regional managers listing store health, open incidents, and overnight alerts.

Sends an automated SMS to the store manager when queue length exceeds 15 customers at checkout for more than 10 minutes.

If a store remains in warning status for more than 30 minutes without a ticket being resolved, escalate to senior operations management.

Triggers an organisation-wide SMS and email alert to all regional managers when a payment processing service enters outage state.

Automatically creates a high-priority support ticket and notifies the on-call team when any store transitions to critical status.

When a new critical or high-severity incident is created, automatically assign the current on-call engineer and create a linked task.

Store is gone